FAQs

Where are Land & Kamp bags made, and who actually makes them?

Right here in the absolute heart of Portland, Oregon! Land & Kamp isn't a massive warehouse or a hidden factory overseas. It’s me, Jessie! I’m the independent owner, designer, and the solo magic maker cutting the canvas, lining up the patterns, and running the sewing machine for every single piece that leaves my studio. When you buy a bag from me, you are quite literally supporting a local Pacific Northwest maker who pours actual love, late nights, and a lot of heart into your goods. No mass production, no corporate boardrooms—just one passionate human making beautiful things for you."

Is Land & Kamp a woman-owned business?

You bet it is! Land & Kamp was launched back in 2015 because I wanted to put the highest quality, most vibrant handbags directly into the hands of women who crave color, pattern, and texture. I think the world has enough mass-produced, boring beige bags. As a female-owned and operated small business, my mission is to handcraft small-batch pieces that make you feel confident, beautiful, and completely unique. You shouldn't look like everyone else, and supporting independent, woman-owned brands is how we keep our individual sparks alive!

What makes Land & Kamp bags a sustainable fashion choice?

To me, sustainability can feel very washed out right now the way it’s thrown around so let me be as transparent as possible—it’s about making things that are built to last adventures for years, not just a single season. We embrace a 'More Hands, More Heart, Less Waste' philosophy. I use incredibly durable, heritage Pendleton® wool fabrics and pair them with rugged, eco-friendly canvas that supports independent artists and printed on demand, leather sourced from Bend, Oregon. Even the details matter, down to sourcing the absolute best zippers so your favorite bag never breaks on you. By keeping production small-batch and meticulously handcrafted, we cut down on massive retail waste. Keeping scrap out of landfills is a huge focus so all of my scrap is donated to local crafters, schools teaching mending and scrap stores. Buying less and buying better is the ultimate sustainable fashion statement.

Are your wool and canvas bags truly one-of-a-kind?

Yes! Because of the bold, rich geometric patterns in Pendleton® wool, the way the fabric is cut means no two bags will ever be perfectly identical not to mention I try to match different leather if the pattern pieces are cut similar. I intentionally create in very limited, small batches. Once a specific wool pattern or seasonal colorway sells out, it’s usually gone for the season! If you are gifting a Land & Kamp bag to a loved one (or yourself, no judgment here!), you are giving them a functional piece of art with a style that belongs strictly to them. They will never have to worry about walking into a room and seeing someone else carrying their exact same bag and if they do, I’ll happily make them another!

ow much can your crossbody bags actually hold?

I design these bags for real life, not just for looking pretty on a shelf. My crossbody bags are built to effortlessly carry your daily survival kit—think your oversized smartphone, a chunky set of keys, lip balm, and a full-sized wallet without looking like it's bursting at the seams. I hate fumbling through a bottomless pit of a bag, so I map out the dimensions carefully. Want a full visual breakdown? Check out my Purse Sizing Guide on the blog where I lay it all out side-by-side!

I love bold patterns, but will a Pendleton wool bag clash with my daily wardrobe?

I love this question and here is my secret. When you find your pattern, your hands will reach for it. Your brain kicks in and tells you to play it safe. If you play it safe, you’ll be disappointed in yourself for over rationlizing. Here is my golden rule: Treat vibrant, heritage patterns as your neutral! You do not need to wear a plain, boring outfit to carry a Land & Kamp piece. These geometric wool designs are meant to pull an entire look together, whether you're rocking a classic denim jacket, a cozy neutral sweater, or a monochromatic trench coat. It's the ultimate conversation starter. You are meant to stand out in a world of beige, and these textures are the easiest way to do exactly that.

Are Land & Kamp bags durable enough for rugged, everyday wear?

Let me give you my mom’s phone number so she can answer that. Mindy drags her bags around and overstuffs them like she’s constantly playing Santa. Absolutely, yes. I construct these bags to outlast a lifetime of grocery runs, weekend trips, and daily commutes. I pair legendary, tightly-woven Pendleton® wool with heavy-duty eco-friendly canvas that naturally repels the elements. But the real secret is in the 'boring' details: I use the absolute toughest brass zippers on the market. A bag is only as good as its hardware, and I refuse to let a sticky, broken zipper ruin your favorite piece. I pull-test and reinforce every single stress point on my sewing machine so you can carry it with total confidence.

I’m buying this as a gift—how do I pick the right style?

First off: Great choice. You are about to score major points for getting something thoughtful and independent. If you're nervous about picking a specific pattern, you can never go wrong with our Best Sellers or a neutral-toned Eco-Friendly Canvas Crossbody. Still pacing the floor trying to decide? Shoot me an email or an Instagram DM! I help gift-buyers play stylist all the time. And if all else fails, a Land & Kamp Digital Gift Card lets her have the fun of picking her own perfect pattern match.

What if the recipient wants to exchange the bag for a different pattern?

Don't sweat it! I want the person receiving this gift to absolutely fall in love with it. If they open the box and realize a different seasonal wool pattern or sizing speaks to them more, I am incredibly happy to honor exchanges on uncarried, brand-new bags within 14 days of delivery. Just reach out to me directly and we will get them sorted out. Gift-giving should be entirely stress-free.

How fast do items ship out, and do you offer gift wrapping?

Because I run a solo studio and work another full-time day job, I pack and ship out ready-to-ship inventory within 2 to 4 business days right here from Portland, Oregon. Every single order is packed cleanly and beautifully—because unboxing a handmade piece should feel like an absolute treat. If you are operating on a tight holiday or birthday deadline, drop a note in the comment box at checkout or upgrade to priority shipping so we can get it on the mail truck as fast as humanly possible."

ONLINE OPERATIONS HOURS

  • I work every Monday - Friday from 8 am until 6 pm PST excluding major holidays.

  • I want to give you the best service I possibly can.  I am a one woman operation so it may take up to 48 hours for me to reply with any inquiries sent through the website or through social media platforms. Please keep this and hours/days of operation in mind when placing an order or contacting customer service.

ONLINE PICK-UP OPTION

  • Please contact me ahead of time if you wish to coordinate a local "Pick-Up" at Urbanite in downtown Portland.  In the comment section at check out make a note that you and I have coordinated a local Portland pickup.   

  • Your order must be placed by 10 am PST with a coordinated confirmation from me for a same day pick up.  

  • All pick-up options are between 2 pm -6 pm Monday-Friday.  

  • If I am running a sale or promotion, it may take up to 2 days to confirm your pick-up availability due to the influx of orders.

  • You must pick-up your order same-day.  If you are unable to pick up your order due to an emergency you must contact me immediately to arrange for your order to be shipped.   If there is no response in 5 business days your order will be automatically refunded. 

SHIPPING OPERATIONS

  • All orders are shipped via the United States Post Office.  

  • The Shipping department is me! Operating Monday-Friday 8 am to 6pm excluding US Holidays.

  • Weekend and US Holiday Orders: I will do my absolute best to fulfil your weekend order so that it will be shipped the next available business day.  

  •  I want to give you the best service I possibly can. However, it may take up to 48 hours for me to ship out your order. Please keep this and our hours/days of operation in mind when placing an order.

  • Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase.  This will be for special orders or if any international orders are prearranged.  

  • Priority Packages are insured up to $50, and I suggest upgrading your packages for extra protection or shipping your package to a secured address. Please coordinate with me before your order is placed if you wish to add extra insurance. An invoice will be sent to you for the added insurance.  Upon payment, your shipping label will be created and Tracking ID with extra insurance will be sent to you. 

What is considered to be a US Holiday?

  • New Years Day

  • Martin Luther King Jr. Day

  • Washington's Birthday/ Presidents Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veterans Day

  • Thanksgiving Day

  • Christmas Day

Shipping Delays & Tracking ID issues

  • Please expect shipping delays due to the current stress on our mailing system. While Priority and First Class mail are supposed to be 1-5 business days it is not uncommon for packages to take up to 10 days to be received. 

  • Issues with Tracking IDs.  A Tracking ID is emailed to you when I fulfil an order and print a mailing label.  That Tracking ID is sent to the email you used during check out.  If you cannot remember what email address you used please contact me immediately.

  • If you cannot find your Tracking ID please notify me immediately to send you a copy.

  • If you notice there is an issue with your Tracking ID not moving shipping locations please contact me immediately.  

Lost, Stolen, Damaged, Defective Product

  • I am not responsible if your package is marked delivered and is stolen, you must file a claim directly with USPS. Once the package is dropped off at USPS it becomes the responsibility of USPS, and all claims must be filed through them. 

  • If an item arrives damaged due to a flaw in design and construction please contact me immediately to resolve the issue.  The damage will be assessed to either fix, exchange or return.  I will pay for return shipping due to a flawed product.  

  • If damage is due to shipping and handling you must file a claim directly with USPS.  

  • If your product becomes defective you may return the item to be repaired or exchanged for an item of equal value. You will be solely responsible for the cost of return shipping and the refund does not include the cost of original shipping cost.

  • Keep in mind every purse is truly one-of-a-kind so if a purse is lost or damaged in the mail there will be no way for me to replicate your exact bag but we can work on finding a replacement from the product available on the website.  

CANCELLATIONS, REFUNDS & RETURNS

RETURNS & EXCHANGES:

  • Returns are accepted for a full refund of the cost of the product minus the cost of shipping.  Original shipping and handling fees are not refundable.

  • All unwashed/unworn returns must be shipped back in their original packaging within 14 days of shipping date posted on the packaging. 

  • Merchandise must have all tags attached and returned with all included accessories. This includes straps, tassels, etc. 

  • Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc. It is at my discretion to decide if the returned/exchanged item has been soiled. If an item is determined to be as such, it will be returned to the customer at the customer’s expense.

  • If an item becomes defective you may return the item to be repaired or exchanged for an item of equal value. You will be solely responsible for the cost of return shipping and the refund does not include the cost of original shipping cost.

  • All clearance, final, Instagram sales, items of a gift or promotional nature are not eligible for return or exchange.

  • Returned and Exchanged product shipping is the sole responsibility of the buyer to mail back to Land & Kamp.

  • Exchanges are only allowed for the same item, in a different colorway or style.

  • Multiple exchanges for the same item are not permitted.

  • If you’d like to initiate a return or exchange please provide the following: your name, order number, and reason for return to email address:  info@landandkamp.com

  • Please send all returns and exchanges to:

Land & Kamp
4636 NE 76TH AVE
PORTLAND, OR 97218

  • Returns and exchanges will be processed within 10 business days of receipt.

  • Exchanged items will only be sent out once I receive the original item.

  • I will cover the shipment cost of your replacement item.

  • Exchanges are only available to all U.S. customers. At this time, and due to the high cost of shipping, I do not except exchanges for international orders.

- Returns and exchanges are not accepted for made-to-order items.  

- Cancellations will be an at best attempt to cancel the order if the buyer makes contact with me within 1 hour of placing the order.  

PRODUCT DESCRIPTION

I endeavor to describe and display the products as accurately as possible. While I try to be as clear as possible in explaining the product, please do not accept that the Site is entirely accurate, current, or error-free. From time to time I may correct errors in pricing and descriptions. I reserve the right to refuse or cancel any order with an incorrect price listing.

WHAT ITEMS ARE RETURNABLE?

  • Within 14 days of receipt of your shipment being received to you

  • In original condition with original tags still attached

  • Unwashed and Unworn condition

  • In the original packaging

  • Incorrect shipped items 

  • Damaged or flawed items

  • Exchanges for a different color, or item of equal or lesser value within the US

WHAT ITEMS ARE NON-REFUNDABLE/RETURNABLE?

  • Free gifts or promotional items

  • Final Sale, Clearance, Instagram Sale Items

  • Items not purchased from our online store front, you must return it through the vendor you originally made your purchase

  • Items with tags missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc

ARE THERE ANY CHARGES FOR RETURN?

  • There is no restocking fee for a return

  • Original shipping charges are non-refundable

  • You are responsible for the cost of return shipping charges unless item is incorrect or damaged

  • If an item or element is missing it can be denied for a return and or deducted from your refund or rejected

REFUNDS

  • Please allow 4-10 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement.

  • PayPal refunds should appear within 24 hours.

  • Refunds can only be refunded to the original method of purchase only. We can only offer store credit if you no longer have access to that form of payment.

WRONG OR DAMAGED ITEMS

  • If you receive a wrong or damaged item, please contact me immediately so I may resolve your issue for you asap. 

FINAL/CLEARANCE/INSTRAGRAM SALE

  • All items marked as "Final Sale", “Clearance”, or Instragram Sales at the time of purchase are final sale meaning they are non-returnable, you can not refund. No exceptions.

Missing Item From Order

  • If you are missing anything from your order please email me at info@landandkamp.com , include your order number and item name that is missing from your shipment.

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